U.S. Citizen Services
The Office of American Citizen Services (ACS) at the U.S. Embassy in Mexico City provides a wide range of services to assist U.S. citizens travelling and/or residing in the states of Chiapas and Tabasco in Mexico. These services include:
- Safety and security information
- Assistance for victims of crime
- Welfare and whereabouts checks
- Assistance to arrested or detained U.S citizens
- Resources for Victims of International Parental Abductions
- Assistance to families of deceased U.S. Citizens
- Emergency preparedness information
- Medical / financial assistance
- Providing general information for visiting Mexico such as exit/entry requirements, property issues, marriage and divorce, and Spring Break in Mexico.
Questions regarding general Embassy services for U.S. citizens in Mexico should be directed to: email@example.com.
For information on visas for Mexican citizens, please visit the Visas section of this website. If you have questions, these must be directed to U.S. Embassy Mexico City's visa appointment and information service by calling (55) 1163-4677 or (55) 4770-7716.
If you are going to be in Mexico for any length of time, please register to receive emergency e-mail notifications and U.S. Embassy Mexico's quarterly newsletter. Any information you provide is completely confidential and will only be released when authorized by you to do so.
Visit the U.S. Embassy Mexico's website for business hours, holidays, and general contact information.
Emergency Contact Information
During business hours, U.S. citizens in distress requiring immediate assistance should call the Embassy at 011-52-55-5080-2000 ext. 4440. After hours, U.S. citizens in distress requiring immediate assistance should call the Embassy at 011-52-55-5080-2000 ext. 0. Ask the operator to connect you to the Duty Officer.
Smart Traveler Enrollment Program
The Smart Traveler Enrollment Program (STEP) is a free service provided by the U.S. Government to U.S. citizens who are traveling to, or living in, a foreign country.
STEP allows you to enter information about your upcoming trip abroad so that the Department of State can better assist you in an emergency.
STEP also allows Americans residing abroad to get routine information from the nearest U.S. embassy or consulate.