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American Citizen Services

The Office of American Citizens Services (ACS) based at the U.S. Embassy in Mexico City provides assistance is provided to American citizens in Mexico.  This includes but is not limited to passport services, consular reports of births abroad, and notarial services. For more information about American Citizens Services, please visit

In emergency situations, including deaths, arrests and crises, please contact the Embassy directly at:

American Citizen Services (ACS)
Embassy of the United States of America
Paseo de la Reforma 305
Colonia Cuauhtemoc
06500 Mexico, D.F. MEXICO

From Mexico

Tel : (01-55) 5080-2000
Fax: (01-55) 5525-5040

From the U.S.
Tel: 011-52-55-5080-2000
Fax: 011-52-55-5525-5040

For after-hours emergencies, please call the main embassy number and ask the switchboard operator to connect you to the duty officer.

E-mail address:

Working Hours (Central Time)
Monday-Friday (except U.S. and Mexican holidays):

  • U.S. Passports and Citizenship
    Room 106, ext. 4364 (8:30 a.m. to 12:00 p.m. by appointment only) 
  • U.S. Citizens' Consular Services (including notarial services) Room 101 (notarial services Room 106), ext. 4780 (8:30 a.m. to 12:00 p.m.)
  • Emergencies and Office Hours
    ext. 4780 (8:30 a.m. to 5:00 p.m.)

Click here for a list of holidays when the embassy will be closed.

The United States Government has no higher responsibility than to serve and protect its citizens, including those who reside or are temporarily abroad. The American Citizen Services (ACS) Unit provides prompt, courteous, and efficient services to United States Citizens and other clients, consistent with U.S. laws and regulations.

The ACS Unit in Mexico City provides a wide range of services to American citizens traveling or residing in Mexico City, including applications for passports, registration of citizens living in or traveling in Mexico, information on voter’s registration, notarial services for documents to be used in the United States and certain emergency services relating to deaths, arrests and temporary destitution. U.S. citizens in Mexico are, of course, subject to Mexican laws and procedures.

If you are going to be in Mexico for any length of time, please enroll at to receive emergency e-mail notifications and our quarterly newsletter. Any information you give us is completely confidential and will only be released when authorized by you to do so.

From time to time meetings will be held in Chiapas and Tabasco for U.S. Citizens. Dates and times will be posted here once they are known.

All questions about visas for Mexican citizens must be directed to a visa appointment and information service by calling: 01-900-849-4949 from anywhere in Mexico. If calling from the U.S. or using a calling or credit card, please call: From U.S.: (011-52-477) 788-7070. From Mexico: (01-477) 788-7070.